Terms of
Service.

Greek Tings provides catering services for private events, commercial functions, parties, and an Online Store.

Our services may include:

• 48 Hour delivery for GT Online Store items
• Bespoke menus
• On-site food preparation
• Delivery
• Event set-up
• Clean-up

The precise services provided will be those agreed during the booking process and confirmed in writing.

All bookings must be confirmed in writing by email, accepted quotation, invoice, or signed agreement. Information provided through our booking form will be treated as part of the booking details once the booking has been accepted by Greek Tings.

A 10% deposit of the total quoted fee is required to secure the booking, except where Clause 2.2 applies.

The remaining balance must be paid in full no later than 30 days prior to the event.

These Terms and Conditions may be subject to variation depending on the period between the booking and the event. Any such variation will be communicated clearly and agreed in writing.

The deposit secures the event date exclusively. Any refund of the deposit following cancellation is governed by the cancellation provisions set out in Clause 3.1.

Late or outstanding payments may result in suspension or cancellation. Greek Tings will normally give written notice and a reasonable opportunity to pay before cancelling, unless serious grounds or the proximity of the event make this impracticable.

For weddings, corporate events, and similar functions involving 30 or more guests, a deposit of 20% of the estimated total cost is required to secure the booking.

This deposit will be requested following the initial enquiry and courtesy call.

The deposit secures the event date exclusively. Any refund of the deposit following cancellation is governed by the cancellation provisions set out in Clause 3.1.

Where applicable, the first client tasting will be provided free of charge.

Following the complimentary tasting, the client must confirm in writing whether they wish to proceed with our services.

Associated bespoke food and beverage menus, and other booking-specific details, will only be released once the above conditions have been met.

Greek Tings does not collect or retain clients' payment-card information during the transaction process.

Payments are made securely via:

• An itemised invoice containing our business payment details
• A secure, verified digital payment link
• A QR code linked directly to the Greek Tings Ltd business account
• BACS or bank transfer

Where third-party payment platforms are used, transactions are processed through those providers in accordance with their applicable data-protection and financial-security requirements.

Greek Tings may issue physical promotional, loyalty, referral, reward, or discount cards to customers from time to time.

This clause applies to those physical cards. The Greek Tings Circle is governed separately by Clause 2.5.

Unless expressly stated otherwise on the individual card:

• Each physical promotional, loyalty, referral, reward, or discount card is single-use only.
• Physical cards are non-transferable and may only be redeemed by the person to whom they were issued.
• Discounts, rewards, and complimentary items have no cash value and no cash alternative.
• Promotions and discounts apply to direct Greek Tings catering bookings only and do not apply to purchases made through the GT Online Store.
• Any validity period, expiry date, percentage discount, monetary value, maximum discount, qualifying requirement, or other condition printed on the individual card forms part of that promotion.

Where the nature of a reward relates to an event being booked for another person, including a birthday celebration, the cardholder may use the reward when making that booking; the physical card itself remains non-transferable.

Nothing in this clause affects a customer's statutory rights.

The Greek Tings Circle is an invitation-only VIP membership.

The Circle may only be offered to customers who have completed three or more bookings with Greek Tings.

Membership is personal to the member and is non-transferable.

Membership benefits include:

• Priority booking
• Seasonal and off-menu dishes
• Complimentary tasting
• Early access to new menus
• Invitations to tasting events and pop-ups
• One complimentary upgrade each year
• Flexible booking amendments
• A birthday treat

Membership benefits have no cash value and no cash alternative.

Cancellations must be made and confirmed in writing.

Exceptions may be made in the event of unforeseen circumstances; these will be assessed on a case-by-case basis.

Where the client is contracting as a consumer, any cancellation amount retained by Greek Tings will not exceed our reasonable net loss arising from the cancellation.

In determining that loss, we will take account of costs saved, commitments already made, and any reasonable opportunity to reduce the loss, including the ability to accept another booking for the date.

Where our actual net loss is materially lower than the standard cancellation charge, the charge will be reduced accordingly.

If a booking is made within 14–7 days of the event, the Terms and Conditions of Service may be subject to variation. Any such changes will be communicated clearly at the time of booking and agreed by both parties.

Late or outstanding payments may result in suspension or cancellation. Greek Tings will normally give written notice and a reasonable opportunity to pay before cancelling, unless serious grounds or the proximity of the event make this impracticable.

Where the client is acting in the course of a business, and an invoice becomes overdue, Greek Tings reserves the right to charge statutory interest and any applicable recovery costs available under the legislation governing late commercial payments.

Where applicable, statutory interest may be charged at 8% per annum above the Bank of England base rate, calculated daily from the date the invoice became due until the date payment is received.

This provision applies to commercial debts; it does not impose the commercial statutory-interest regime on consumer clients.

Once the agreed catering services have been fully provided, payments are final, except where a refund or other remedy is due under these Terms or applicable law.

If a client believes that there has been a problem with the services provided, they should raise the matter directly with Greek Tings in writing as soon as reasonably possible and allow us a reasonable opportunity to investigate and, where appropriate, resolve the issue.

For concerns relating specifically to an event, we ask clients, where possible, to contact us within 48 hours; prompt notification allows the circumstances and available evidence to be investigated effectively.

Where a client alleges negligence, or that the service delivered was materially below the standards agreed in writing, Greek Tings may request clear, dated evidence relevant to the issue raised.

Supporting evidence may include:

• Time-stamped photographs
• Digital image metadata
• Written correspondence
• Invoices and payment records
• Venue or attendance records
• Signed witness statements
• Other relevant, dated evidence

A chargeback should not be used as an alternative to the cancellation, refund, or complaints procedures set out in these Terms where the services have been provided as agreed. Where reasonably possible, clients should first raise any concern with Greek Tings so that we have an opportunity to investigate and resolve it.

Nothing in these Terms prevents a client from contacting their bank, card issuer or payment provider, or from exercising any statutory rights available to them.

Where a chargeback is raised, Greek Tings reserves the right to challenge it and to provide the relevant bank, card issuer, payment processor, or card scheme with evidence relating to the transaction and the services provided.

Such evidence may include the accepted quotation, booking agreement, invoices, payment records, correspondence, photographs, delivery or attendance records, menus, venue information, and other relevant documentation.

Greek Tings will challenge any chargeback that we reasonably believe is incorrect, unsupported, misleading, fraudulent, or inconsistent with the services supplied and the terms agreed with the client.

Where a chargeback is rejected, reversed, or otherwise determined in Greek Tings' favour, any outstanding amount properly due under the booking will remain payable.

The 48-hour period does not remove or restrict any legitimate claim or right that may otherwise exist.

Nothing in this clause limits any statutory right or other right that cannot lawfully be excluded.

Changes to guest numbers, dietary requirements, or menu selections must be made at least 7 days prior to the event.

Greek Tings will do its best to accommodate requested changes; however, amendments may affect pricing and availability.

The client must provide accurate event details, including:

• Venue access
• Kitchen facilities, where applicable
• Guest numbers

Clients must notify Greek Tings in advance of any allergies or dietary restrictions relating to themselves or their guests.

It is essential to specify whether the condition or requirement is:

• An allergy, including whether there is a risk of anaphylaxis
• An intolerance
• A dietary preference

This information is of paramount importance. Clients are responsible for accurately forwarding any such details to Greek Tings on behalf of themselves and their guests.

Mishandling allergens can have serious, potentially life-threatening consequences; we therefore require complete and accurate information before the event.

The client's responsibility to provide accurate information does not replace Greek Tings' legal responsibility to provide required allergen information for the food we supply.

The client shall be responsible for any loss of, or damage to, Greek Tings equipment where such loss or damage is caused by the client or their guests whilst on-site.

This includes, but is not limited to:

• Crockery
• Glassware
• Linens
• Cutlery
• Serving equipment
• Other items provided by Greek Tings for the event

In such cases, the client agrees to cover the reasonable cost of repair or replacement, which will be invoiced following the event. Any associated charges will be assessed on a case-by-case basis.

Greek Tings does not tolerate abusive, threatening, aggressive, harassing, discriminatory, sexually inappropriate, or seriously disrespectful behaviour towards any member of our team.

This applies to clients, guests, venue staff, suppliers, and others present in connection with the event.

Where such behaviour is witnessed or reasonably reported, we may require it to stop or require the person responsible to be removed.

Serious behaviour, or any reasonable concern for the safety or welfare of our team, may result in immediate suspension or termination of service and withdrawal from the event.

For less serious behaviour, where safe and reasonable, we will normally provide an opportunity for it to stop.

Any refund or amount retained following termination will be dealt with under these Terms and applicable law.

All food will be prepared, stored, transported, and served in accordance with applicable UK food-safety and hygiene requirements.

Greek Tings will take reasonable precautions when managing allergens and avoiding allergen cross-contact. Where a genuine risk of cross-contact with a particular allergen cannot reasonably be removed, we will make the client aware of that risk.

As stated in Clause 5.2, clients must inform Greek Tings in writing, prior to the event, of known allergies and dietary requirements relating to themselves or their guests.

Nothing in this clause excludes or limits liability where Greek Tings has acted negligently or where liability cannot otherwise lawfully be excluded.

Should there be suitable leftover food at the end of the event, the client is entitled to take these items if they wish.

Upon doing so, the client accepts responsibility for the subsequent safe transport, storage, reheating, handling, and consumption of the food.

Greek Tings will store, handle, and release food in accordance with applicable food-safety requirements up to the point of transfer to the client.

Once the food has been handed over, Greek Tings cannot accept responsibility for issues caused by incorrect handling, storage, reheating, or consumption thereafter.

Nothing in this clause excludes responsibility for any matter caused by Greek Tings before transfer where liability cannot lawfully be excluded.

Greek Tings takes pride in using fresh produce and quality ingredients. Products are prepared and packed with care and undergo a final quality check before dispatch.

GT Online Store food items are dispatched using our next-day delivery service to support freshness and quality upon arrival.

Due to the perishable nature of our food products, we are unable to accept ordinary change-of-mind returns or exchanges where the statutory exception for perishable goods applies.

This does not affect a customer's statutory rights where goods are:

• Faulty
• Damaged
• Not of satisfactory quality
• Not fit for purpose
• Not as described

Where any such issue arises, the customer should contact Greek Tings as soon as reasonably possible.

Because these products are perishable, we ask that visible quality or delivery issues are reported, where possible, within 24 hours of delivery, accompanied by photographic evidence and a brief description of the issue.

The 24-hour request enables Greek Tings to investigate perishable-food complaints effectively; it does not remove or reduce any statutory rights the customer may otherwise have.

Where required by law, and depending upon the circumstances, an appropriate remedy may include a refund or replacement, together with applicable delivery costs.

Greek Tings is not responsible for deterioration or damage caused after delivery by incorrect storage, handling, or use by the customer.

Where Greek Tings sells or serves alcohol, this will only take place where the required legal authorisation is in place.

Greek Tings does not sell or serve alcohol to anyone under 18 and operates Challenge 25. ID may be requested from anyone who appears to be under 25.

Alcohol service will be refused where suitable ID cannot be provided, where a person is drunk, or where serving them would otherwise be unlawful.

Greek Tings reserves the right to refuse or stop alcohol service where required by law, licence conditions, or responsible service requirements.

The same service rules apply where alcohol is supplied by the client. Where a premises licence, Temporary Event Notice, or other authorisation is required, alcohol service is conditional upon it being in place.

Nothing in these Terms excludes or restricts liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot legally be excluded or limited

Where the client is acting as a consumer, Greek Tings is responsible for losses that are a reasonably foreseeable consequence of our breach of contract or negligence.

Greek Tings is not responsible for losses that could not reasonably have been foreseen when the booking was made.

Where services are purchased wholly for personal purposes, Greek Tings is not responsible for business losses, including loss of profit, business interruption, or loss of commercial opportunity.

Where the client is acting in the course of a business, and subject always to Clause 7.1, Greek Tings will not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or reputational loss.

Subject to Clause 7.1, Greek Tings' aggregate liability to a business client arising from a particular booking will not exceed the total charges paid or payable to Greek Tings for that booking.

This limitation applies only where it is legally enforceable and reasonable under applicable law.

Greek Tings shall not be liable for damage or loss to client, guest, or venue property unless caused by our negligence or breach of legal duty.

The client remains responsible for damage caused to Greek Tings property by themselves or their guests in accordance with Clause 5.3.

Greek Tings maintains appropriate public and product liability insurance.

A copy of the relevant insurance certificate is available upon request.

Greek Tings is not liable for failure to perform its obligations where this is caused by events beyond its reasonable control.

This may include:

• Extreme weather
• Fire
• Serious illness or incapacity
• Pandemic or public-health restrictions
• Failure of a critical third-party supplier
• Venue-related issues beyond our reasonable control

If an event beyond our reasonable control prevents us from providing the agreed services, we will notify the client as soon as reasonably possible.

Where possible, we may agree to reschedule. Where services paid for by a consumer cannot be provided and no alternative is agreed, the amount paid for those services will be refunded.

Nothing in this clause affects statutory rights.

These Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer may have to bring proceedings in another part of the United Kingdom in which they live.

Nothing in these Terms removes any mandatory consumer protection available under applicable law.

For any questions or concerns relating to these Terms, a booking, or an order, please contact:

[email protected] →